How To Order
Step 1: Once you have located your item on our website or in our catalogue and finalised your quantity, please send us an email at firstname.lastname@example.org with the Item Name, Quantity, Colour/colours (if this applies) and your artwork and imprint colour/s- PMS colour matching incurs an additional charge. Please send us an email if you require this service.
Please note: Most of the time the minimum quantity shown is the required minimum, although we encourage you to call us at 868 395 7805 if you need fewer items so we can offer assistance if possible. If you need to order more than the quantities shown please call or email us as additional discounts are usually available.
Step 2: We will check the inventory and available colours and send you an email confirming your order and where the artwork is in the correct format, you will be sent a virtual proof to be reviewed and approved before the items go into production. In cases where we need to review the artwork or make suggestions, you will be also be informed. We will also confirm your in-hand delivery date and advise on when we need to receive your order confirmation and approved artwork in order to meet the delivery date.
Step 3: Once you have approved your virtual proof by signing and returning to us via fax 868-639-0393 or scanned and emailed to email@example.com, you orders will be sent to production right away. If you need to make any changes to the proof, we will also have that done and returned to you for approval. In cases where we have to redraw your artwork or you need original artwork for a special project for instance, there may be additional charges. If it's very simple change, we will not charge you for it.
Please remember that nothing will go to production unless we have your approval!
Step 4: Once we have submit your order to production, we will again confirm the expected delivery date. Unfortunately, after order is sent to production you will not be able to change or cancel the order.
Note on Artwork: We require that all artwork in a vector format. This can be either .ai, .pdf,.eps. The reason we require this format is so that we can scale your artwork to the size of the imprint area on the items without losing resolution or clarity of the details on your art. If you have ordered from us before, we more than likely would still have your artwork on file. In any event, you will still receive a virtual proof from us.
Shipping & Delivery
Our typical delivery time is about two and half weeks from date of order not including public/official holidays. However, some items require a longer production time. You will be informed of this at the time of quote or enquiry. All prices include shipping and delivery to you.
We accept payment via cash or cheque. Our terms are net 30 for existing clients and government institutions. For new clients we require a 50% deposit at the time of placement of order.